E-GOVERNMENT AND THE PUBLIC VALUE OF ENVIRONMENTAL SUSTAINABILITY (PVES): A DEVELOPING COUNTRY PERSPECTIVE

Abstract

This study empirically investigates the relationship between e-government and PVES from the citizens’ perspective. The DeLone and McLean Information System Success Model and the Public value theory (PVT) were used as the foundational theories. A questionnaire was administered to 369 experienced users to gather data. The collected data was analysed using PLS-SEM. All hypotheses were significant. The key findings are that PVES is predicted by the quality dimensions of an information system, satisfaction, and use. This study has helped establish the value and the possibility of achieving environmental sustainability through the use of e-government by the citizens. The adoption of technology in the public sector instead of conventional means such as relying heavily on paper for disseminating information and service delivery in a developing country has a significant impact on the campaign for environmental sustainability.